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Work Experience

January 2022 - September 2025 (Retired)

February 2021 - January 2022

January 2014 - February 2021

November 2012 - December 2013

June 2009 - November 2012

March 2007 - June 2009

December 2003 - March 2007

November 1999 - May 2005

March 1999 - November 1999

September 1992- March  1999

Workers Compensation Board of Manitoba
Senior Case Manager
Specialised Services Unit, Compensation Services

  • Managed the overall case management process for injured workers with high degree of claim complexities including workers with head injuries, severe spinal injuries, psychological injuries, terminal illnesses and complex psychosocial issues

  • Provided information to workers and employers on entitlements regarding the Workers Compensation Act and WCB Policies and Procedures 

  • Managed and/or monitor worker rehabilitation and return to work services

  • Promoted disability management concepts to workers and employees

  • Coordinated and monitor vocational rehabilitation services for injured workers

  • Handled claim enquires from internal stakeholders, injuries workers, employers and advocates

  • Provided crisis intervention to workers including risk/suicide assessment, assessing mental health supports and resources

  • Coached and supported WCB's Compensation Services case managers and leadership on complex claims as needed

  • Held a position as Fire Warden within Compensation Services

Royal Canadian Mounted Police
Disability Management Advisor
Employee and Member Relations Office

  • Provided return to work support services to injured RCMP employees who required workplace accommodations

  • Provided guidance to supervisors and senior management on RCMP Return to Work policies, procedures and planning

  • Worked collaboratively with Health Services and Human Resources regarding employee's return to work planning

  • Developed return to work plans identifying the direction and action needed based on employee restrictions and limitations

Manitoba Public Insurance - Beausejour, Mb

Senior Case Manager

Rehabilitation Management

  • Conducted in-depth interviews with clients ranging from mild to moderate to severe physical and psychological injuries related to motor vehicle collisions to assess their needs, risks and rehabilitation and return to work requirements

  • Engaged and developed strong relationships with clients and representatives

  • Developed and implemented return to work case plans with the client, their care providers and employers, in union and non union environments

  • Provided information on entitlements regarding the Personal Injury Protection Plan (PIPP) and the Manitoba Public Insurance Corporation Act and Regulations

  • Monitored and evaluated client recovery, rehabilitation, return to work and vocational rehabilitation efforts

  • Maintained effective community networks and partnerships with various care providers including family doctors, medical specialists, psychologists, physiotherapists, occupational therapists, vocational rehabilitation specialists as well as with equipment vendors

  • Provided resource information to client to meet their needs

  • Mentored junior staff in case management practices and Corporate policies and procedures

  • Obtained supervisory experience when providing relief for the unit supervisor

  • Facilitated training workshops for case managers

  • Participated on the Beausejour MPI Emergency Response Team and Workplace Health and Safety Team.

Manitoba Public Insurance

Wellness Program Coordinator, Human Resources Department

  • Planned, implemented and evaluated Manitoba Public Insurance’s Wellness program including research, policy review, strategic planning and program development targeting employee’s physical and psychological health, in additional to program evaluation

  • Worked with staff at all levels to promote and encourage workplace wellness

  • Managed the Employee Advisory Committee

Manitoba Public Insurance

Senior Case Manager, Special Services Unit

Serious and Long Term Case Management

  • Managed claims with catastrophically injured and severely psychologically injured clients, clients with significant psychosocial barriers as well as with families of fatally injured persons by assessing their needs, risks, rehabilitation and return to work requirements

  • Engaged and built relationships with clients and representatives

  • Developed and implemented return to work case plans with the client, care providers and employers, in union and non union environments

  • Provided information on entitlements regarding the Personal Injury Protection Plan (PIPP)  and the Manitoba Public Insurance Corporation Act and Regulation

  • Monitored and evaluated claimant recovery, rehabilitation and return to work efforts

  • Maintained effective community networks and partnerships with various care providers

  • Provided resource information as assessed

  • Conducted risk assessments with at-risk claimants and customers  

  • Monitored and managed high risk customers

  • Assessed, advised and provided direction to employees on matters of critical incident stress management, mental health and crisis management 

  • Developed and facilitated staff workshops and presentations

Manitoba Public Insurance

Supervisor/Senior Business Analyst, Road Safety Department

  • Responsible for the daily operations of the unit including coaching and motivating staff, coordinating work assignment, monitoring attendance and overseeing sick time and vacation schedules

  • Provided support and mentorship to staff in the development of personal work goals

  • Participated in the hiring of staff and conducted performance reviews and follow up

  • Developed and provided training to staff and stakeholders

  • Led and provided guidance with the strategic planning for the unit

  • Assisted in the preparation and monitoring of the department’s operating budget

  • Handled customer complaints 

  • Collaborated with external and internal partners to build effective working relationships

Manitoba Public Insurance

Citizens on Patrol Coordinator, Auto Theft Unit   

December 2003 - March 2007

  • Developed, implemented and maintained the Manitoba Citizens On Patrol program (COPP) including research, policy development, budget management and program evaluation

  • Managed the Provincial COPP Advisory Committee consisting of 15 members

  • Developed training material and delivered training to COPP volunteers throughout Manitoba

  • Fostered relationships with external stakeholders including law enforcement, municipal and provincial government officials, other community leaders and media throughout Manitoba

Manitoba Public Insurance

Road Safety Issue Specialist

Road Safety Department   

November 1999 – May 2005

  • Researched, assessed, developed and implemented plans and programs related to various road safety issues including speeding and  distracted driving

  • Promoted road safety programs through engaging external stakeholders including local governments and law enforcement agencies

  • Provided programming opportunities and conducted presentations to Manitobans throughout the province

  • Responded to media relations inquiries and participated in media events as the MPI spokesperson on various road safety issues

The Faneuil Group

Training & Development Specialist

Human Resources Department

May 1999 – November 1999

  • Researched, developed and delivered training on product knowledge, customer service and professionalism for new and veteran employees

  • Evaluated training through initial feedback and follow up, then implement suggestions to  increase the quality of training delivery

Royal Canadian Mounted Police

Victim Services Coordinator

Portage La Prairie RCMP Detachment

September 1992 – March 1999

  • Researched, developed, implemented, monitored and evaluated the policy and procedures of the Portage La Prairie RCMP Victim Services Program

  • Provided direct services to victims of crime and motor vehicle collision victims by providing information, emotional support and referral services for non-emergency and emergency levels of service

  • Promoted the program within the RCMP and the community through various marketing and public relations strategies

  • Recruited and trained volunteer staff

  • Managed staff performance through supervision, coaching and counselling

  • Assigned files, monitored workloads, audited assigned work and provided feedback

  • Worked with volunteer staff on self development and provided opportunities for progressive work experience

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